By Garza-Reyes, Jose Arturo; Kumar, Vikas; Rocha-Lona, Luis

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Failure to comply with such standards could result in losing customer contracts and incurring government/agency fines. In the worst scenarios, companies are forced to close operations temporarily or permanently depending on the severity of the nonconformances. Thus, those specific needs regarding compliance have to be integrated into a strategic quality plan. Since the aim of this book is to provide some guidance for building QMSs, we will focus on the ISO 9000 series of standards. However, as mentioned previously, check the required standards for your specific organization’s industry and follow its guidelines.

Understanding the obstacles to TQM success. Quality Management Journal, Vol. 10, No. 3, pp. 45–56. Taylor, W. , and Wright, G. H. (2003). A longitudinal study of TQM implementation: Factors influencing success and failure. International Journal of Management Science, Vol. 31, No. 2, pp. 97–111. , and O’Neill, P. (2003). Successful predictors of business process reengineering (BPR) in financial services. International Journal of Production Economics, Vol. 84, No. 1, pp. 35–50. Further Suggested Reading Conti, T.

In other words, it is crucial to understand what actually adds value to the business system and what does not. Therefore, organizations should make the effort to identify 18 ◾ Building Quality Management Systems their core processes, assign owners, and define the metrics and controls required to achieve the expected performance. Supported processes, on the other hand, are those that will help ensure that core processes effectively and efficiently achieve an organization’s requirements and objectives.

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