By Samia Amin, Jishnu Das, Markus Goldstein
This booklet offers instruments and methods for measuring carrier supply in health and wellbeing and schooling and people's reviews from the sector in deploying those tools. It starts off through offering an advent to different methodological instruments to be had for comparing the functionality of the well-being and schooling sectors. kingdom particular studies are then explored to focus on classes at the demanding situations, benefits and downsides of utilizing diverse recommendations to degree caliber in quite a few diverse contexts and of utilizing the ensuing facts to impact switch. This e-book is a beneficial source should you search to augment potential for the potent size of provider supply in an effort to increase responsibility and governance and improve the standard of provider supply in constructing international locations.
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Additional resources for Are You Being Served?: New Tools for Measuring Service Delivery
In chapter 11, Bekh and others analyze a school survey in Ukraine. Chapter 12, by Serneels, Lindelow, and Lievens, offers us insights into the use of qualitative work, particularly to guide the ultimate choice among quantitative instruments, in the context of examining absenteeism in Ethiopia and Rwanda. In chapter 13, Das and Leonard review and discuss experiences with the use of vignettes to measure quality in the health sector. INTRODUCTION 17 Part V focuses on cases in which household and facility surveys are combined.
Quality, Costs, and Efficiency In principle, data on inputs, costs, and outputs should be provided by a well-functioning management information system. However, where such systems are weak or otherwise deficient, a survey approach may be valuable. On this basis, some surveys have focused explicitly on the analysis of costs and efficiency, often with the aim of eliciting insights into the differences between government and private providers (for example, see Bitran Dicowsky 1995; Wouters 1993). Facility surveys have also been used to examine the ways other purchasing reforms have affected provider performance.
However, although similar research might clearly benefit from health facility surveys, such surveys are typically not designed to address these issues. Which Data to Collect and How to Collect Them Health facility surveys have served widely differing purposes. The choice of approach, as well as the scope and precise content of the survey instruments, reflects those differences. Depending on the survey, data have been collected on inputs, costs, outputs, quality, staff behavior and perceptions, and the institutional and organizational environment.